SMS Terms and Conditions
Effective Date: September 4, 2026
These SMS Terms and Conditions (“SMS Terms”) apply when you provide your mobile telephone number and opt in to receive text messages from AshHEALTH, LLC d/b/a MyAshHealth (“MyAshHealth,” “we,” “us,” or “our”).
1. Program Description
If you opt in, MyAshHealth may send you SMS or MMS messages related to services you request, including consultation or appointment reminders, account notifications, care or service follow-up, treatment workflow updates, prescription or order notifications, laboratory-related service notifications, customer-support messages, and ongoing program or membership communications. If you separately consent to marketing messages, we may also send promotional messages as permitted by law.
2. Consent Is Not a Condition of Purchase
Consent to receive marketing text messages is not a condition of purchasing any product or service. You may use MyAshHealth services without agreeing to receive marketing text messages, although certain transactional or service communications may be necessary to administer services through other lawful communication channels.
3. Message Frequency
Message frequency varies based on your activity, services, appointments, orders, laboratory workflows, support needs, and communication preferences.
4. Message and Data Rates
Message and data rates may apply according to your mobile carrier and wireless plan. MyAshHealth does not control carrier charges.
5. Opting Out and Revoking Consent
You may opt out of MyAshHealth text messages at any time by replying STOP. We may send one confirmation message to acknowledge your opt-out request. You may also revoke consent through any other reasonable method recognized by applicable law by contacting MyAshHealth using the information below.
After an opt-out becomes effective, we will stop the category of text messages covered by your revocation as required by applicable law. Opting out of SMS does not cancel an order, appointment, account, subscription, or other service. You remain responsible for separately cancelling those services where applicable.
6. Help
Reply HELP for help or contact MyAshHealth Customer Support at (585) 540-1353 or Supportteam@AshHealth.fit.
7. Mobile Information and Opt-In Data
Mobile telephone numbers, SMS opt-in information, and SMS consent collected by MyAshHealth will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to telecommunications, messaging, CRM/customer-support, hosting, security, and other service providers solely as necessary to operate our communications systems or provide services on our behalf. Those service providers are not authorized to use your SMS opt-in information for their own marketing purposes.
8. Privacy and Health Information
Text messaging may not always provide the same security protections as an authenticated patient portal or other secure healthcare communication channel. Avoid sending sensitive medical information by ordinary SMS unless specifically instructed through an approved workflow. Our handling of information is also governed by our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices.
9. Supported Carriers and Delivery
Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, device, network availability, telephone-number changes, or other circumstances outside MyAshHealth’s control.
10. Changes to These SMS Terms
We may update these SMS Terms from time to time. The current version will be posted on the MyAshHealth website with an updated effective date. Material changes will be communicated when required by law.
11. Contact
AshHEALTH, LLC d/b/a MyAshHealth
1160 Pittsford Victor Road, Building M, Suite 12, Pittsford, NY 14534
Telephone: (585) 540-1353
Email: Supportteam@AshHealth.fit
Website: https://myashhealth.com